UPDATE TOS UNIPORT

In the weekend of 27-28 October our new Terminal Operating System (TOS) went live at Uniport. We are now into operations with our new TOS and would like to take the opportunity to inform you on our experience this far.

In general it can be said that the Uniport staff is still in the phase of adapting to the new environment and therefore is facing temporary challenges with the daily operation. However trained as far as possible we hope you will understand that a full swap of all operational, administrative and planning systems have a huge impact on everyone inside our organization, all connections with authorities and you as our loyal customer. It takes time to come back to the required levels of flexibility and stability in our day-to-day operations you are accustomed to.

Fortunately Uniport has not witnessed a severe shut down since the ‘go-live’. We also see signs that our system is improving. We do feel that we do not only have insight in the issues that we need to tackle to increase overall performance, we also know how to tackle these issues within our TOS to come to the desired increase in overall productivity. It however at this time is difficult for us to comment when (in time) the alterations that require to be made in our TOS will have the required effect on an overall performance increase. Furthermore, the Uniport staff is dedicated and working 24/7 together with a specialized team and our TOS supplier to minimize the experienced disruptions going forwards.

Road hauliers pre-notify via Portbase from end October

Are you a road haulier who needs to drop off and/or pick up a container at Uniport? If so, pre-notify your visit and the container via Portbase as per 29 October 2018,07:00. Once you have submitted your pre-notification via the services Hinterland Container Notification - Road (web) or Road Planning EDI, you will automatically receive status information. This allows you to optimally plan each visit and shorten your overall processing time on our terminal.

Part of new TOS-implementation
The pre-notification via Portbase Uniport is part of the implementation of our new Terminal Operating System (TOS). With this and the complete transition to Portbase, we want to to serve you even better in the future.

Pre-notify your Customs documents via Portbase as well
Are you a road haulier also responsible for submitting proper Customs documents to Uniport? From 29 October 2018, you will always have to do this via Portbase, using the services Notification Import Documentation and Notification Export Documentation. It will no longer be possible to submit these via the Uniport website.

27 – 28 October transition to new Terminal Operating System

In the weekend of the 27 and 28 October 2018, Uniport will switch to a new Terminal Operating System (TOS). During this go-live no operation is possible at our terminal. Read this letter to learn what this means for you in that weekend. Of course, we make every effort to ensure that the transition runs as smooth as possible. With our new TOS we can be of even better service to you in the future.

Find all details on our special page New TOS.